ALL LIVE PRODUCT SALES (plants and flowers) ARE FINAL. 24 HRS Guarantee must call our florist immediately regarding any issues and aftercare instructions.

Fresh flower aftercare: Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight and heat to extend their life.

Aftercare: 
  • Flowers love cooler climate-display your blooms in a cooler temperature area of your space! 
  • Keep fresh flowers away from drafts and extreme temperatures, which can quickly dry out the flowers causing wilting.
  • Do not place your arrangement near fruit or in the path of cigarette smoke as it releases ethylene gas which can cause flowers to wilt. 
  • Placing flower arrangements on windowsills and other areas with full sun is not recommended and may cause wilting.
  • Keep your vase filled with water! All flower and foliage stems should be submerged this way they will last longer. 
  • If your flowers came in a basket or other container with foam, add fresh water every day.
  • Immediately remove dead or wilting leaves and stems from fresh flower arrangements.
  • Refill water as it gets muddy or cloudy.
Taking care of your fresh bouquet:
  • After carefully unwrapping your bouquet, clean the vase thoroughly with soapy water to remove any bacteria that could cause the fresh flowers to wilt. 
  • Replace the water and mix in the flower preservative provided.
  • For best results, cut stems with a sharp knife at an angle about one to two inches from the bottom. This allows them to better absorb water. Do not use scissors to cut your flowers because they can crush the stems and prevent water absorption.
  • Place loose stems or wrapped bouquets of fresh flowers in your water mixture as soon as possible.

If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional florists, we guarantee your satisfaction with every order for delivery in the United States and Canada. If you are not satisfied with the purchased product, we will send a replacement but must call within 24 HRS of purchase. All you need to do is notify us within 24 HRS of receipt of your order. You may call us at 760-347-3391, come in person to our flower shop at 44953 Oasis St, or email us at indioflorist@gmail.com.

If you are sending flowers to someone at a business, apartment, or any building where flowers cannot be left outside, drivers will likely call recipients BEFORE LEAVING THE SHOP to make sure they are at the location and able to come out to gather the delivery. No worries - it doesn't ruin the surprise, it just bumps the surprise a little sooner and gives them a fun bit of time to be filled with anticipation!

We're people, not machines. We love talking directly with you to make sure you find what you need. Got a question? Don't hesitate to call us at (760)347-3391.