ALL LIVE PRODUCT SALES (plants and flowers) ARE FINAL. 24 HRS Guarantee must call our florist immediately regarding any issues and aftercare instructions. Please note latex balloons do NOT last longer than 24 hours and cannot be replaced after the 24 hours. If you are sending flowers to someone at a business, apartment, or any building where flowers cannot be left outside, drivers will likely call recipients BEFORE LEAVING THE SHOP to make sure they are at the location and able to come out to gather the delivery. No worries - it doesn't ruin the surprise, it just bumps the surprise a little sooner and gives them a fun bit of time to be filled with anticipation! We're people, not machines. We love talking directly with you to make sure you find what you need. Got a question? Don't hesitate to call us at (760)347-3391.